Frequently Asked Questions

Find answers to common questions about our custom printed mugs

Yes, we currently only ship within the United Kingdom. All orders are dispatched from our UK facility to ensure fast and reliable delivery.

Standard delivery typically takes 3-5 working days.

Yes, all our mugs are both dishwasher and microwave safe. We use high-quality printing techniques that ensure your design stays vibrant wash after wash.

We offer a 30-day return policy for unused items in their original packaging. If you receive a damaged or defective item, please contact us within 7 days and we'll arrange a replacement or refund.

Yes! We offer special pricing for bulk orders. Whether you're ordering for corporate gifts, events, or resale, please contact our team for a custom quote.

We use professional sublimation printing, which produces vibrant, long-lasting designs that won't fade, peel, or crack over time.

Once your order is dispatched, you'll receive a tracking number via email. You can use this to monitor your delivery progress in real-time.